Shipping & Returns
SHIPPING AND DELIVERY
WHERE DOES SNIPE HOCKEY TAPE SHIP?
Snipe Hockey Tape ships to physical addresses in Canada.
CAN ORDERS BE SHIPPED OUTSIDE OF CANADA?
Yes! We are able to ship to customers in the US. US shipping rates will apply.
CAN ORDERS BE SHIPPED TO P.O. BOXES?
WHERE DO SNIPE HOCKEY TAPE PACKAGES SHIP FROM?
Snipe Hockey Tape orders are shipped from Toronto, Ontario.
HOW SOON WILL MY ORDER ARRIVE?
Each month, your subscription be shipped on the 1st or the 15th.
IS EXPEDITED SHIPPING AVAILABLE?
Snipe Hockey Tape observes the following Canadian holiday calendar and orders placed on these days will usually ship the next non-holiday business day.
• New Year’s Eve and Day
• Family Day - Third Monday in February
• Good Friday – Friday preceding Easter Sunday
• Stanley Cup Playoffs
• Victoria Day – Last Monday preceding May 25th
• Canada Day July 1st
• Labour Day
• Thanksgiving Day – Second Monday in October
• Christmas Eve and Christmas Day
• Boxing Day
HOW CAN I TRACK MY ORDER?
When your order ships, you will receive an email containing your tracking number(s). It may take up to 24 hours for tracking information to be updated. If you do not receive this email or have questions about your order tracking, please have your webstore order number available and contact Snipe Hockey Tape Customer Care at email@example.com.
WHAT IF I DIDN’T RECEIVE AN EMAIL WITH TRACKING INFO FOR MY ORDER?
Please check your spam / promotions / junk folder. If not there, then email firstname.lastname@example.org.
WHO IS RESPONSIBLE FOR LOST OR STOLEN ITEMS?
Snipe Hockey Tape is not responsible for lost or stolen items if United Parcel Service (UPS), Purolator or Canada Post can confirm delivery at the designated address.
WHO IS RESPONSIBLE IF AN INCORRECT / INCOMPLETE ADDRESS IS PROVIDED AT CHECKOUT?
If an incorrect/incomplete address is provided at checkout, Snipe Hockey Tape does not take responsibility for any additional shipping costs associated with re-routing an order, or return to sender.
WHICH CARRIER WILL DELIVER MY PACKAGE?
Orders will ship using either United Parcel Service (UPS), Purolator or Canada Post or possibly a combination of both, depending upon the item(s) in your order.
WHY IS MY ORDER ARRIVING IN MULTIPLE SHIPMENTS?
We make every effort to ship your items together, however there are times that we may have to divide your order into multiple shipments. Common reasons for dividing an order may be the combination of items in your order.
WHAT IS SNIPE HOCKEY TAPE’S RETURN POLICY?
If, within 10 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused item(s) for a full refund of the merchandise value and tax. Original shipping charges will not be refunded and return shipping costs are the responsibility of the customer, except in the case of an incorrect order or damage.
ARE THERE ANY PRODUCTS THAT ARE NOT ELIGIBLE FOR RETURN?
Yes. Goods that have been used cannot be returned.
HOW DO I RETURN MERCHANDISE PURCHASED FROM SNIPE HOCKEY TAPE.CA?
Please contact our Customer Care team at email@example.com for return instructions.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Refunds will be issued within 3-5 business days, after we receive and inspect your returned merchandise. Depending upon your credit card company, it may take additional time for the refund to post to your account.